Shipping & Processing Policy

At Hongos, we’re committed to delivering your functional mushroom supplements quickly, safely, and reliably. Below, you’ll find everything you need to know about our shipping times, processing procedures, and policies.

Shipping Times Disclaimer

We strive to provide accurate and reliable shipping estimates for every order. However, please note that the delivery times shown on our website are approximate and depend on several factors, including:

• Product availability

• Order processing times

• Carrier delivery schedules

These estimates are provided to help you plan but are not guaranteed.

No Liability for Delayed Deliveries

While we make every effort to ship promptly, some factors are beyond our control, such as:

• Carrier delays

• Customs inspections

• Natural disasters

• Other unforeseen events

Hongos™ cannot guarantee an exact delivery date and assumes no liability for unexpected delays.

Customer-Specified Delivery Dates

If you request delivery by a specific date — for example, a birthday, holiday, or special occasion — we’ll do our best to accommodate. However, Hongos™ cannot guarantee that your order will arrive by your preferred date. We recommend ordering well in advance to avoid disappointment.

No Refunds for Delayed Deliveries

Because shipping times are outside of our control, refunds will not be issued for orders that arrive later than the estimated delivery date.

• Orders are processed within 24 hours of purchase.

• Once shipped, delivery times are dependent on the selected carrier and route.

Order Tracking & Updates

We provide tracking information for all orders so you can monitor your package in real time. If we become aware of significant delays, we’ll contact you directly with updates.

Final Acknowledgment

By placing an order with Hongos, you acknowledge and accept the terms of this Shipping & Processing Policy. If you have any concerns or require assistance with your order, please contact our support team through our Contact Page.